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Terms & Conditions

About us
This website, www.debeersfurniture.co.za belongs to De Beers Furniture, registration number [1991/027873/23], our main office/store is at 1 Maree Street Potchefstroom. We are a retail shop selling furniture & mattresses to the end user.

These terms and conditions may change
We may periodically change the terms and conditions of use of this website without notice, so kindly check them from time to time as your continued use of the site signifies your acceptance of any changed terms.

Site policies, modification and severability
Please review any other policies posted on this site. These policies also govern your visit to De Beers Furniture. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Collection of contact details
Your contact details may be used by De Beers Furniture on communicating specials or news. You will always have the option to unsubscribe and we will never sell or give your information to a 3rd party.

Disclaimer of Warranty
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers/Suppliers/Manufacturers”, assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Use of Site
De Beers Furniture grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of De Beers Furniture. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of De Beers Furniture. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including Images, text, page layout, or form) of De Beers Furniture and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing De Beers Furniture’s name or trademarks without the express written consent of De Beers Furniture. Any unauthorized use terminates the permission or license granted by De Beers Furniture. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of De Beers Furniture so long as the link does not portray De Beers Furniture, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any De Beers Furniture logo or other proprietary graphic or trademark as part of the link without express written permission.

Privacy Policy
We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site. We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail to [email protected] By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

The following Terms and Conditions regulate the customer order at De Beers Furniture
– We will endeavour to deliver on the date and time advised. While we are committed to deliver on time, the actual delivery date is subject to prevailing circumstances and may be subject to variation.
– Ownership of the goods will rest with De Beers Furniture until payment has been received in full. Payment of the full value of the order is required before De Beers Furniture will deliver or before we can authorize collection.
– If after 30 days of notification by De Beers Furniture that your goods are ready for delivery, you as the customer fail to make final payment, De Beers Furniture reserves the right to sell them to defray expenses.
– Orders placed are irrevocable once a deposit has been paid. In the event of De Beers Furniture agreeing to refund monies paid either prior to or post delivery due to circumstances unrelated to product quality or lead times, and If De Beers Furniture agrees to accept return of any goods, the Customer might be liable for a handling charge calculated on the purchase price of those goods. The onus of proof of return and proof of purchase rests with the customer at all time.

Pricing & Products
All pricing subject to change. De Beers Furniture reserves the right, to make adjustments on any prices, products and offers due to changing market conditions, product discontinuation/improvements, manufacturer price changes, errors in advertisements/quotations, sales and other.

Order processing
Order processing will not begin until we receive a deposit or full payment for a product(s).

Lead time is dependent on stock availability
Should the product not be in stock please allow 2-8 weeks for delivery depending of the type of product. This will allow for manufacturing and delivery to our closest store. The timelines excludes the time during December/January when most manufacturers close their factories for the holidays.
– Pine Furniture: +- 4 weeks
– Mattresses: +- 2 to 4 weeks
– Couches: +- 4 weeks
– Other Furniture: +- 4 to 6 weeks

Every effort is made to effect delivery of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence De Beers Furniture will contact you either telephonically or via email to provide a revised delivery date.

Delivery policy
The delivery lead time quoted to you at the time of order is at best an estimate of the delivery date. Whilst every effort is made at all times to achieve this date, it does happen from time to time that delays are encountered that are often outside of our control. De Beers Furniture will make every effort to expedite delayed lead times and will make every effort to ensure that the customer is updated on the progress of the order.

Furniture remains the property of De Beers Furniture until fully paid

Refunds/Returns Policy
All merchandise displayed and sold by De Beers Furniture is subject to stringent quality control standards. Should a customer not be satisfied with any product received within 7 days from date of receipt, De Beers Furniture will endeavour to repair or replace the item in question. If within a reasonable time period De Beers Furniture is unable to repair or replace the item a full refund of all monies paid will be made. Once an order has been placed, the client has 24 hours to cancel an order. During this 24 hour period, there is a “no questions” policy and a full refund guarantee. However, after 24 hours, the order is placed with suppliers thereby entering De Beers Furniture into a binding contract. The product will then be manufactured with the full cost responsibility on the client. Any damaged goods should be reported immediately on delivery. All goods must be returned with the original, seal packaging within 7 days. Refunds will be initiated once the goods are returned to De Beers Furniture. The refund will be processed to the account or credit card that the payment was received from. This procedure can take up to 7 working days.

Lay-buy
The Lay-buy agreement between De Beers Furniture and the customer allows the customer the opportunity to pay the order off over 4 months. The instalments are calculated at an equal amount of 25% of the value of the order over 4 months. The first 25% is the deposit, with 3 payments then remaining. The payments need to be made every month. After final payment has been made our lead time timelines applies as stated above. Goods will not be delivered or given to a customer before final payment has been made. Zero interest is charged on lay-buy purchases. If a customer decides to cancel the order an admin fee will apply, which can be deducted from the amount already paid.

Maintenance of furniture
Wooden furniture will require maintenance from time to time. We recommend giving your wooden furniture Woodoc oil once a month. Please keep your furniture away from heaters, fire places or any device that produce heat, as the heat could cause the furniture to crack as it might dry out the wood. You might also be required to adjust the screws used in your wooden furniture from time to time depending on the usage, also items with hinges might also require some adjusting as time goes on.
If you look after your furniture, it will look after you.

Maintenance of couches
Leather couches can only be cleaned with a damp cloth. No chemicals is allowed! De Beers Furniture or our Manufacturers does not take any responsibility for damaged caused by clients using chemicals on Leather couches. Or any other user damage to couches.

Self staining
De Beers Furniture or our Manufacturers does not take any responsibility for items that goes skew or get damaged due to self-staining. Ensure the product is 100% in it’s RAW state before starting to stain, we can’t take any responsibility for faults after staining.

Warranties & guaranties
Warranties & guaranties are provided by the manufacturers and all claims/queries will be referred to the relevant manufacturer concerned. Please read all the conditions pertaining to your warrantee/guarantee as explained in the provided product warrantee/guarantee booklet. If a claim is raised within the guarantee period there will be no cost to the customer for repairing or replacing unless it was damaged by the client. If the claim is raised within the warranty period, a pro-rata charge will be applied and charged to the customer.

De Beers Furniture & our Providers shall not be liable incidental or consequential damages, which result through the use of a product.

This warranty is extended only to the original consumer purchaser from De Beers Furniture.
Proof of purchase (invoice) is required to honour any warranty, repairs or claims.

Important information regarding mattress warranties & guaranties:
a) Take special note of the maximum weight per person allowed to sleep on the mattress.
b) Body impressions are a normal occurrence and are an indication that the comfort layers are compressing and conforming to your own body’s individual contours. They are not an indication of a material defect but rather that the mattress is becoming more suitable to you. To equalize these contours it is important to rotate your mattress once a month.
c) Never attempt to clean your mattress with chemical detergents or cleaners but rather protect your mattress with an under blanket or mattress protector. At all times avoid stains. Soilage can negate the warranty. Never allow the product to get wet.
d) Should your product be found to be in an unsanitary condition, De Beers Furniture & Our Providers reserves the right to refuse service.
e) Take note of the point regarding foundation(base) for the mattress if not the same brand as the mattress or a wooden bed purchased from De Beers Furniture.
f) Please note that bases have separate warranties than mattresses, please read in the warranty booklet, 4 month factory warranty.
g) Turn-mattresses should be turned and/or rotated at least every 6 weeks, please read warranty booklet for guidance.
i) No-turn mattresses should be rotated at least every 6 weeks, please read warranty booklet for guidance.